Excel Furniture provides complete  one year manufacturer's warranty coverage on all of our products.
In addition, all merchandise purchased from us is fully protected by shipping insurance against loss and damage. If any problems are present upon the initial day of delivery in regard to manufacturer's defects, incorrect merchandise accidentally being sent, or shipping damage, please contact us within the first 24-48 hours of delivery in order to notify us of any issues. After this time period, all warranty coverage will strictly be handled according to the terms of the manufacturer's warranty.

Warranty Information:

  • One year limited warranty from the date of purchase
  • Frame Construction, motion upholstery, fabric, cushions, and stitching warranted only under the conditions of normal usage
  • Limited warranty does not apply to defects resulting from misuse, accidents, negligence, or normal wear 

Return / Exchange Policy

If you would like to return an item that is new and in unused, unassembled condition with original packaging, you may return the product within 48  hours of receipt. To return items for an exchange or refund please contact us via phone at 773-490-6283  and we will start a return process with you.

Restocking fees

All merchandise must be in original packaging.  A 20% restocking fee will be charged on all returned items. Delivery charge is non-refundable. All merchandise must be returned within 2 working days, or its receipt, and must be returned in the same condition as it was received. If for some reason the costumer wants to return the item (too big, will not fit , don't like it) we will still charge 20% restock fee.


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